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Business Process Optimization

Processes that run faster, with fewer errors.

When work passes through too many steps, approvals and spreadsheets, delays and errors follow. We redesign your processes, then digitize them where it makes sense.

Purchase approval processIllustrative example
Before · 9 steps3 re-entries · 3 approvals
After · 5 stepsNo re-entry · 1 approval
RequestCheckApproveProcessDeliver
Manual re-entrySingle approvalDigitized step
01Business challenges

Situations this service addresses.

01Repeated approvals and handoffsA simple request waits for several signatures and changes hands many times.
02Frequent errors and reworkInformation is re-entered at each step, and mistakes are found late.
03Procedures that depend on one personWhen a key person is absent, the process stops.
04Spreadsheets as the system of recordCritical data lives in files that only a few people understand.
02Our solutions

How we address them.

We simplify before we digitize. Automating a poor process only makes it fail faster.

Map the process as it really runsWe follow each step with the people who do the work, including the workarounds.
Remove, simplify, standardizeUnnecessary steps are removed, and the remaining ones are clarified and documented.
Digitize what remainsWorkflow tools and integrations carry the redesigned process, and teams are trained to use them.
03Detailed capabilities

What the work covers.

01
Current and target process mappingClear maps of how the process runs today and how it should run.
02
Bottleneck and waste analysisWhere time is lost: waiting, rework, duplicate entry, unnecessary approvals.
03
Process redesign and standardizationFewer steps, clear responsibilities and consistent rules.
04
Workflow digitizationForms, approvals and notifications handled by a workflow tool.
05
Procedure documentationStandard operating procedures that new team members can follow.
06
Change support and trainingWorkshops and training so the new process is adopted.
What you receive
Target process designsStandard operating proceduresDigitized workflowsImplementation planProcess indicators to monitor
Included where relevantTraining & knowledge transferSupport, maintenance & continuous improvementHow these work across services
04Expected benefits

What should improve, and how we measure it.

Targets are agreed with you during the Diagnose stage, against a measured baseline. We do not promise figures before we have seen your data.

Shorter cycle times
IndicatorAverage cycle time
Fewer errors and less rework
IndicatorError and rework rate
Clear responsibilities at each step
IndicatorSteps with a named owner
Processes ready to automate
IndicatorShare of steps automated
05Relevant industries

Where this service applies.

06Our approach

How an engagement runs.

Every engagement follows the PraxyNova Performance Method. For this service, most of the work happens in the highlighted stages.

About the method
01DiscoverUnderstand the organization and its processes.
02DiagnoseCurrent-state mapping and bottleneck analysis.
03StrategizeTarget process design and implementation plan.
04EngineerWorkflow digitization and training.
05MeasureMonitor performance using relevant indicators.
06OptimizeReview of process indicators and adjustments.
Process Optimization

Let's discuss your project.

Tell us about your situation and your objectives. We will come back to you to arrange a first conversation.

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